Recent Updates RSS Toggle Comment Threads | Keyboard Shortcuts

• Esther Orioli 3:27 pm on July 6, 2011 Permalink | Reply
  Tags: Emotional Intelligence ( 2 ), emotional intelligence and iq, eq and iq, Eq vs iq, Leadership ( 2 ), self improvement ( 3 )   

  EQ and The IT Guy (and other IQ-centric professionals) 

  Show me the numbers! Show me the data! You’ve heard this mantra before. As leaders we have all had to deal with colleagues, supervisors and team members who doubt the real impact of emotional intelligence at work. In fact, some of the most resistant to embracing EQ are the ones most in need of its benefits. While programmers, accountants, lawyers, and engineers are often thought to lead the hit parade of ‘doubting Thomases’, they are not by any means the only ones. So how do you get people in these and other IQ-centric fields to recognize and utilize the valuable assets that come from developing and using their EQ?

  Here are a few suggestions I make to organizations of how to bring EQ to an IQ World:

  Meet people where they live. If you have a science guy, present the facts and figures. Through presenting the business case for EQ I find that business leaders and heady people of all types can wrap their minds around the facts of productivity, customer loyalty and profitability that EQ brings to the equation. For example, 75% of the reasons that companies lose their clients or customers are EQ-related reasons. That means that three quarters of all reasons that the customers who purchase their product or services do so because they like the way they were treated (an eq trait), like the service they receive when things go wrong (an eq trait) and keep coming back because of their positive experience (an eq trait).

  I then progress from the business case to the brain science case. Explaining how every decision is an emotional decision, based on the limbic system and the science of how the brain works, goes a long way to helping the IT guys and gals reframe how they make decisions.

  Finally I’ll bring up the all important fun fact that EQ skills can be learned. Often I think it’s more difficult for heady people to break out of the mold of acting a certain way. So if you tend to be a more IQ-centric person and want to break out a bit there are things you can do to expand your repertoire. like starting a conversation with “I feel” instead of “I think.” Or asking for someone’s opinion before giving your own. And then actively listening to that opinion before offering your thoughts. Really basic small steps that people can put into practice right away and see results.

  As leaders we can’t always be smarter than the smart people we seek to surround ourselves with. The thing about super heady people is that they often do know more or are “smarter” than many folks. So ask for their opinions because they’re smart but don’t let them off the hook by never asking them to step up to the “feeling” plate, at least a little. Remind them that emotions are really heady stuff.

  
   

  Reply Cancel reply

  Required fields are marked *

  Name *

  Email *

  Website

  

• Esther Orioli 12:32 pm on January 27, 2010 Permalink | Reply
  Tags: Behavior Change ( 2 ), change ( 2 ), new years resolution, self improvement ( 3 ), stress ( 2 ), stress management ( 2 )   

  It always happens right about now…. 

  I start hearing stories from friends who are beating themselves up about their failed New Years resolutions. Who fell off the diet, who went back to sugar, who has already stopped going to the gym after a brief time of 5 days a week, who can’t stop smoking, who wanted to spend more quality time with family. It’s painful really. And avoidable really.

  I tried to talk with them before they started down this path. And they did politely listen. I suppose I should feel a certain smug “I told you so” glory – yet no such thing. Their angst prompts me to get better at communicating the truths I know about how to change behaviors. And, believe me, I get it. It hurts to fail at something you really thought you could do and had announced prematurely to so many people. How many times I wished I had kept my own mouth shut about some goal before its time.

  When consoling my disenchanted friends and colleagues, the first thing I want them to know is that they haven’t done anything wrong. They didn’t fail because they are weak or lazy. They failed because they don’t have the right model for making change. Period.

  Most people set big goals and hope for grandiose results. This is the first ingredient in the recipe for failure. Start instead with small, manageable behaviors, and pick just one. Our research has shown that, despite what the multi-taskers tell you, working on two or more tasks at a time ends in doing none of them well.

  When you want to finish a project, stop fighting with your spouse, manage stress, be more adaptable or the one everybody wants to do – lose weight, you have to use the right model to get to the finish line and not just to January 15th.

  Helping people make change simply, successfully and as painlessly as possible is what I do for a living. I want folks to be successful at making change with a model that really works. And for sure, I don’t want to hear this litany from my loved ones again next January. You’ve got one year starting right now….

  Check out my video! Change Is A Pain

  
   

• Esther Orioli 12:19 pm on January 11, 2010 Permalink | Reply
  Tags: Behavior Change ( 2 ), change ( 2 ), resilience, resiliency, self improvement ( 3 ), stress ( 2 ), stress management ( 2 )   

  Skinny people don’t have stress 

  What a ridiculous statement to make! But recently I was speaking at a conference on health and wellness and it sure sounded like that’s what they meant. The answer to everything was lose weight, stop smoking, eat right and exercise.

  What advice do they have for people who are struggling with chronic illness, too much distress at work, or dealing with real grief and depression? You guessed it – lose weight, stop smoking, eat right and exercise.

  So what do skinny, non-smoking, fit, healthy people do about stress? It all points out just how stress illiterate we really are.

  Stress is a very complex subject. It’s not just a health issue or a diet issue or a weight issue. It’s also a medical issue and a legal issue and a productivity issue and family issue and quality of life issue. Stress owns its own domain and as such requires a whole new way of understanding and dealing with its complexities. So when it comes to stress we’ve got to move beyond deep breathing and broccoli into a new definition of stress management.

  As a stress expert I explain that this most complicated of issues can be addressed in the simplest of ways: the best way to manage stress is to shorten the amount of time that passes between when you notice your distress and when you respond to it. When the body goes into a “Red Alert” – the natural stress response to real or imagined danger – everything in your body changes. From the hormones that are released into your bloodstream to the sharpness of your eyesight and the acuity of your hearing, your body is trying to give you a fighting chance to survive the attack.

  That attack can be your boss piling on another project with a tight deadline, or you struggling with the issues of aging parents, maybe a co-worker is not pulling her weight or you have to have a difficult conversation with a friend. Whatever it is, your body responds internally to the threat even if your mouth or your actions never do.

  So, you might need to lose weight, stop smoking, eat right and exercise but if I were you, I’d focus on listening to my body and responding to those “red alerts” as soon as you can. Who knows, giving your body what it needs just might make you skinny.

  
   

• Esther Orioli 5:56 pm on January 7, 2010 Permalink | Reply
  Tags: Emotional Intelligence ( 2 ), Leadership ( 2 ), organizational development   

  Smart and Present 

  A few years ago I was on a panel about emotional intelligence at an international conference on the subject. The moderator told the audience that he was going to use a question that he had heard me ask of several EQ experts in a program a year earlier.

  I knew what it was before it even came out of his mouth. He asked– “If it is true that you teach what you most need to learn, what has emotional intelligence taught you and why are you teaching it?” I thought it was a great question even if it was mine, except now I had to answer it in front of nearly 400 people.

  I told the audience that as a student in high school I got good grades and in college and my master’s program I did well too. I came to expect that I could use my brain to figure things out. Over time, as my intellect developed it became pretty easy to form an opinion, express a position or debate the benefits of this over that. I got the label of “being smart,” and I was happy to have it,

  What I learned from emotional intelligence of course, was that there was another kind of smarts, the kind that comes from emotion, feelings and gut level reactions. Not the same kind of smarts which I already had at my command.  And as I began my work in the arena of emotional intelligence and leadership I soon discovered that it was easier to be smart than it was to be present. And that the real challenge of leadership was to stay in the moment and make decisions in real time.

  Quite a number of people came up to me after that panel and said that they could really relate.

  It really is easier to be smart than it is to be present.

  So what does it mean to be present? You know, be in the moment, not be thinking about lunch or a clever come-back to a point that was being bantered about. But being here right now. It means listening with one’s full energy and attention, taking in the people, concerns and information as it is being presented without thinking, “this problem is like other problems I have solved and the answer to those dilemmas would be the right solutions to these dilemmas.” You can really make big mistakes with that.

  I still rely heavily on my IQ and others still think I am smart. However, I’ve been working on being present for a long time and integrating these two parts of myself. So in the spirit of teaching what I most need to learn, I am dedicating my blog to this purpose with a name of the same lesson and learning.

  

  Laurie Hillis, Andrea Baker, Joshua Freedman and one other person are discussing. Toggle Comments

   

  • Tom Wojick 7:27 am on February 2, 2010 Permalink

    Esther,

    Thanks for taking up blogging and I enjoyed your story. Mine is similar. I never thought I was smart and always feared that people would find out. I couldn’t figure out why I was experiencing success in my career, and getting promotions into leadership positions until I found EQ. I then realized that my critical success factor was my ability to engage people on an emotional level and gain their trust.

    I look forward to your future blogs.

  • Joshua Freedman 10:19 am on February 2, 2010 Permalink

    Hey Esther, good to see you blogging, I remember that panel well!
    I just mentioned another “famous Esther Quote” on a LinkedIn discussion about empathy: http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&gid=75300&discussionID=12607575&sik=1265127461454&split_page=2

    Good on ya,
    - Josh

  • Andrea Baker 1:46 pm on February 2, 2010 Permalink

    Hey Esther,
    Congratulations!
    Byron has also been teaching me about being in/living in the moment; … and you are so right – It’s a lot easier to just be smart – and no where near as satisfying.

  • Laurie Hillis 11:31 pm on February 2, 2010 Permalink

    Wonderful article (and UTube clip) Esther – you look fabulous .. smart, present AND full of wisdom. Doesn’t get much better than that .. I shall relish your on-going pearls of wisdom. Best to all at Essi.
    With joy always, Laurie